Privacy Policy

1. Introduction

Funding Fox ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. Please read this privacy policy carefully.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when using our service, including:

• Account information (name, email address)
• Questions and queries you submit to our AI assistant
• Feedback and correspondence with us
• Payment information (processed securely through third-party payment processors)

2.2 Automatically Collected Information

When you access our service, we automatically collect certain information, including:

• Log data (IP address, browser type, pages visited, time spent)
• Device information (device type, operating system)
• Usage data (features used, interaction patterns)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our service
• To process your transactions and manage your account
• To respond to your questions and provide customer support
• To train and improve our AI models for better accuracy
• To send you technical notices, updates, and administrative messages
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations
• To analyse usage patterns and optimise user experience

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (e.g., Neon Auth for authentication, Stripe for payment processing, Digital Ocean for hosting, Google Analytics for analytics)
• AI Processing: With Anthropic (Claude) and OpenAI for AI language model processing (subject to their privacy policies)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly agree to share your information

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Conversation history is retained according to your subscription plan (7 days for free users, unlimited for professional users).

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Secure infrastructure and hosting

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights (GDPR & UK GDPR)

If you are a resident of the UK or European Economic Area, you have certain data protection rights:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Request restriction of processing your personal data
• Data Portability: Request transfer of your data to another service
• Objection: Object to our processing of your personal data
• Withdraw Consent: Withdraw consent where we rely on it

To exercise these rights, please contact us at info@fundingfox.co.uk

8. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with small amounts of data. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

We use cookies for: session management, remembering your preferences, analysing usage patterns, and improving our service.

9. Third-Party Services

Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Key third-party services we use include:

• Neon Auth - Authentication and user management
• Stripe - Payment processing and subscription management
• Anthropic (Claude) - AI language model processing
• OpenAI - AI language model processing
• Google Analytics - Website analytics and usage tracking
• Digital Ocean - Cloud hosting infrastructure
• Cloudflare - Security, CDN, and DDoS protection

Each of these services has their own privacy policies and data handling practices. We recommend reviewing their policies for complete information on how they process your data.

10. Children's Privacy

Our service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: info@fundingfox.co.uk